Limited Warranty
Last updated: October 14, 2026
What is covered
Clarvio warrants that your Clarvio Visio glasses will be free from defects in materials and workmanship for 10 years from the date of delivery, when used normally and cared for as described in the included instructions. Covered defects include hinge or frame failure not caused by impact, and peeling or delamination of the lens coating.
What is not covered
- Scratches on the lenses, and normal wear and tear.
- Damage from drops, impact, being sat on, heat (for example being left on a car dashboard), chemicals, or improper cleaning.
- Loss or theft.
- Products bought from anyone other than Clarvio or an authorised seller, or products that have been modified.
What we will do
If a covered defect occurs, we will replace the product with the same or an equivalent model free of charge. If the product has been discontinued, we will offer a comparable product or a refund of the price paid. This warranty gives you specific legal rights; you may also have other rights that vary by state.
How to make a claim
- Email support@conversionflow.online with your order number, a description of the problem, and two or three clear photos.
- We reply within one business day. In most cases we can approve the claim from the photos; occasionally we may ask you to send the product back.
- Approved replacements are processed within 1–2 business days and usually arrive within 7–9 business days after dispatch.