Clarvio

Refund & Return Policy

Last updated: October 14, 2026

90-day money-back guarantee

We want you to be happy with your Clarvio purchase. If you are not satisfied for any reason, you can return the product within 90 days of the delivery date for a full refund of the product price.

Conditions

  • The return must be requested within 90 days of the delivery date shown on your tracking.
  • Products must be returned in their original packaging with all included accessories (pouch and cleaning cloth).
  • Products must be in resalable condition — no deep scratches, broken frames or missing parts. Normal signs of trying the product on are fine.
  • Shipping and handling charges are non-refundable, and the customer pays return shipping, unless the return is due to our error or a defective product.
  • Bundle discounts apply to the whole bundle. If part of a bundle is returned, the refund is calculated at the single-pair price for the pairs you keep.

How to return

  1. Email support@conversionflow.online with your order number and the reason for the return. We reply within one business day with a return authorization (RA) number and instructions.
  2. Pack the product in its original packaging and write the RA number on the outside of the parcel.
  3. Ship the parcel to our US returns address: Conversion Flow Inc, Returns Dept., 2355 W 136th Ave, Suite A112, Broomfield, CO 80023, USA. We recommend a tracked service.
  4. Once the return is received and inspected (usually within 3 business days of arrival), we issue the refund to your original payment method.

Refund timing

Refunds are issued to the original payment method. Depending on your bank or card issuer, it can take 5–10 business days for the refund to appear on your statement.

Exchanges

If you would prefer a replacement (for example a different frame colour), tell us in your return email and we will arrange it once your return is received.

Defective or incorrect items

If your product arrives damaged, defective or different from what you ordered, email support@conversionflow.online within 14 days of delivery with photos. We will send a replacement or a full refund including shipping, at no cost to you.

Cancellations

You can cancel an order free of charge before it is dispatched. Email support@conversionflow.online as soon as possible with your order number. Once an order has shipped, please follow the return process above.

Questions

Email support@conversionflow.online. Support hours: Monday–Friday, 9:00 am–5:00 pm (US Mountain Time).